Shipping

BioDan Organic Skincare
Effective Date: 3/1/2026

1. Order Processing Time

All BioDan products are freshly prepared after your order is placed to ensure maximum potency and shelf life.

Processing Time:

  • 1–3 business days

  • 3–5 business days during holidays, peak seasons, or promotional periods

Processing time is separate from shipping time.

Orders are not processed on weekends or public holidays.

2. Shipping Coverage

We ship worldwide.

Free Shipping (Limited Time)

Free shipping is currently available to all destinations for a limited time. Please note that we reserve the right to discontinue this offer in the near future as part of our pricing and margin strategy. While an exact date has not yet been determined, once BioDan decides to implement shipping charges, the update will be announced via newsletter, social media, and a website banner.

We reserve the right to refuse or restrict shipments to high-risk or sanctioned countries, including but not limited to Syria, Lebanon, Iran, Afghanistan, Libya, and similar jurisdictions.

3. Estimated Delivery Times

Delivery times are estimates and not guarantees.

United States

  • General: 10–14 business days

  • California (via HayPost Express Los Angeles service points): 7–10 business days

Canada

  • 10–14 business days

European Union

  • 10–14 business days

United Kingdom

  • 10–14 business days

Rest of World

  • 15–20 business days on average, depending on destination country

Shipping timelines begin after order processing is complete.

4. Shipping Partner

Our primary shipping partner is HayPost (Armenian Postal Operator).

HayPost operates three service locations in the Greater Los Angeles area, which may allow expedited regional handling:

  • 124 N. Brand Ave, Glendale, CA 91203

  • 6820 Van Nuys Blvd, Van Nuys, CA 91405

  • 12961 San Fernando Rd, Sylmar, CA 91342

Tracking is provided via HayPost’s integrated API system.

Please allow 24–72 hours after shipment for tracking information to update.

Signature is required upon delivery.

5. Address Changes

Customers may request address modifications before shipment only.

Once an order has been dispatched, address changes are not possible.

For deliveries within the Greater Los Angeles area, and if timing permits, we may arrange pickup at one of the above HayPost Express locations upon request.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address results in:

  • Return to sender → reshipping costs are the customer’s responsibility.

  • Delivery failure or destruction → resolution will be handled at our discretion.

7. Customs, Duties & Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are:

  • Determined by local authorities

  • Not included in our product or shipping price

  • The sole responsibility of the customer

For shipments to the United States, postal imports may be subject to customs duties calculated based on declared value. Customers are responsible for covering any such charges.

Once an order has cleared export procedures from the Republic of Armenia, BioDan Organic Skincare assumes no responsibility for customs-related delays, holds, inspections, or additional charges.

Customers are responsible for complying with local import regulations.

8. Temperature Sensitivity & Environmental Exposure

Our products are formulated with bio-derived and natural ingredients and are sensitive to:

  • High heat

  • Extreme cold

  • Temperature fluctuations

  • Enclosed or poorly ventilated delivery environments

Customers are responsible for ensuring:

  • Someone is available to receive the package

  • The parcel is not left in high-heat mailboxes or outdoor exposure

We are not responsible for texture changes resulting from environmental exposure during or after delivery.

Minor texture variations do not automatically indicate product defect.

9. Lost or Delayed Packages

If a shipment is delayed, customers must allow time for carrier investigation.

Carrier investigations may take up to 45 business days, depending on destination and circumstances.

A refund or replacement will only be considered once we receive official written confirmation from the carrier that the package is declared lost.

If tracking shows “Delivered” but the customer claims non-receipt:

  • The customer must contact the local carrier.

  • We will cooperate in opening an investigation.

  • Replacement or refund is not automatic and depends on carrier findings.

Once a package is handed to the carrier, responsibility transfers subject to carrier investigation procedures.

10. Refused Deliveries

If a customer refuses delivery of an order:

  • Shipping costs are non-refundable.

  • Due to the perishable and hygiene-sensitive nature of our products, the order will not be eligible for refund.

11. Seasonal & Exceptional Delays

Shipping times may be extended due to:

  • Holiday season volume increases

  • Promotional campaigns

  • Carrier backlogs

  • Weather conditions

  • Customs congestion

We are not responsible for delays caused by external logistical circumstances beyond our control.

12. Force Majeure

We shall not be held liable for delays or failure in delivery resulting from circumstances beyond our reasonable control, including but not limited to:

  • War or geopolitical disruptions

  • Government actions or restrictions

  • Natural disasters

  • Transportation interruptions

  • Internet or communication system failures

13. Policy Agreement

By placing an order with BioDan Organic Skincare, you acknowledge that you have read and agreed to this Shipping Policy.